CompTIA A+ Core 2 (220-1202) · chapter 10 of 17
Security Week, Thursday: The phone call
In this chapter Objectives 2.5, 2.11
Objective 2.5
Social engineering
Phishing and its cousins
Social engineering tricks people instead of hacking machines.
- Phishing: fake emails that lure clicks or logins
- Spear phishing: phishing aimed at one person or team, using real details
- Whaling: spear phishing aimed at executives (Mr. Barkley)
- Vishing: voice phishing over the phone
- Smishing: phishing by SMS text message
- QR code phishing: a QR code (on a flyer or email) leads to a fake login page
In-person tricks
Not every attack comes through a screen:
- Impersonation: pretending to be IT, a vendor or a boss
- Shoulder surfing: watching someone type a password or PIN
- Tailgating: following an authorized person through a secure door
- Dumpster diving: searching trash for papers, sticky notes or old drives
Exam tip Defenses: verify by calling back a known number, privacy screens, vestibules, shredding.
Objective 2.5
Attacks and threats
Network attacks
Attacks that target availability or the connection:
- DoS (denial of service): one source floods or crashes a service
- DDoS (distributed DoS): many sources, often a botnet, flood it at once
- Evil twin: a fake access point using a real SSID to capture traffic
- On-path attack: attacker sits between two parties, reading or changing traffic (formerly man-in-the-middle)
- Spoofing: faking an identity: email sender, IP address, MAC address or caller ID
Password and app attacks
Attacks on logins and applications:
- Brute-force attack: tries every possible combination
- Dictionary attack: tries common words and leaked passwords
- SQL injection: database commands typed into a web form or URL
- Cross-site scripting (XSS): malicious script injected into a website that runs in other users' browsers
- Zero-day attack: exploits a flaw the vendor doesn't know about yet, so there's no patch
Login form: ' OR 1=1 -- -> SQL injection Comment field: <script>steal()</script> -> XSS
Exam tip Account lockout after failed attempts stops brute-force and dictionary attacks.
People and partners
Threats from people you trust:
- Insider threat: an employee or contractor who misuses access, on purpose or by accident
- Business email compromise (BEC): a real or spoofed executive/vendor email account used to request wire transfers or gift cards
- Supply chain/pipeline attack: attackers compromise a vendor, software update or build pipeline to reach many customers
Vulnerabilities
Weaknesses attackers look for:
- Non-compliant systems: don't meet the company's security baseline
- Unpatched systems: missing OS or app updates
- Unprotected systems: missing antivirus or firewall
- EOL (end-of-life) systems: no more patches from the vendor
- BYOD (bring your own device): personal devices with unknown security on the company network
Check yourself 1Customers can't reach the online shop. Logs show floods of requests from thousands of home IP addresses worldwide. What attack is this?
- DDoS
- Evil twin
- Dictionary attack
- On-path attack
Show the answer
Answer: A. DDoS
Many distributed sources flooding one service is a distributed denial of service, usually from a botnet.
Objective 2.11
Browser security
Installing browsers and extensions
Browser download/installation: get it only from trusted sources (the vendor's site or the company software portal). Check the hash: compare the file's SHA-256 with the one the vendor publishes. Untrusted sources (pop-up 'update your browser' sites) are a classic trojan route. Extensions and plug-ins follow the same rule: official store only, few permissions, approved by IT.
PS> Get-FileHash .\BrowserSetup.exe (SHA256 is the default algorithm) Hash: 3F9A...C21B Vendor page: 3F9A...C21B -> match, safe to install
Patching, passwords and certificates
Browser patching: keep auto-update on; browsers are attacked constantly. Password managers: built in or standalone, they create and store unique passwords and won't autofill on a fake domain. Secure connections/sites: HTTPS with a valid certificate (trusted issuer, not expired, matching the site name).
Exam tip Certificate warning on the company payroll site? Stop and report it. It may be an on-path attack or an expired cert.
Browser settings
Settings users and techs should know:
- Pop-up blocker: on by default; allow exceptions only for trusted sites
- Clearing browsing data and clearing cache: fixes stale pages and removes stored data
- Private-browsing mode: no local history or cookies kept after closing; NOT anonymous to the network
- Sign-in/browser data synchronization: syncs bookmarks and passwords across devices; keep work and personal profiles separate
- Ad blockers: block ads and malvertising
- Proxy: route browser traffic through the company proxy
- Secure DNS: DNS over HTTPS encrypts lookups
Browser feature management
Admins can enable/disable plug-ins, extensions and features through browser settings or Group Policy: block all extensions except an allow list, turn off features like password saving on shared PCs, and force updates.
Exam tip Weird search engine and new toolbar after a 'free' download? A rogue extension. Remove it, then reset browser settings.
Check yourself 2A user downloaded a browser installer from a third-party site. How can you confirm the file wasn't altered?
- Check that the file name matches the vendor's download
- Compare its hash with the vendor's published hash
- Open it in private-browsing mode first
- Scan the download folder with Disk Cleanup
Show the answer
Answer: B. Compare its hash with the vendor's published hash
A matching SHA-256 hash proves the file is identical to the vendor's original. File names are easy to fake.
Practice questions
Answer in your head, then open the answer. Ranger's Help Desk has 444 questions like these for A+ Core 2, with mock exams.
Question 1An employee receives a phone call from someone claiming to be from the bank's fraud department, asking the employee to confirm the company card number. Which attack is this?
- Smishing
- Spear phishing
- Whaling
- Vishing
Show the answer
Answer: D. Vishing
Vishing (voice phishing) uses phone calls to trick people into revealing information.
Question 2Flyers in a building's lobby invite employees to scan a printed square barcode for free parking validation. It opens a fake company sign-in page. Which attack is this?
- Dumpster diving
- QR code phishing
- Smishing
- Evil twin
Show the answer
Answer: B. QR code phishing
QR code phishing uses printed or emailed QR codes to send victims to malicious sites, often bypassing email link filters.
Question 3The CFO receives a personalized email that refers to an upcoming acquisition and asks the CFO to review an attached 'board document.' Which attack is this?
- Business email compromise
- Spear phishing
- Vishing
- Whaling
Show the answer
Answer: D. Whaling
Whaling is spear phishing aimed at high-value executives such as a CFO or CEO.
Question 4A traveler working on a laptop in an airport lounge notices someone standing behind them watching the screen. Which threat is this, and which control helps?
- Tailgating; use an access control vestibule
- Dumpster diving; shred printed documents
- Shoulder surfing; use a privacy screen filter
- Impersonation; verify the person's ID badge first
Show the answer
Answer: C. Shoulder surfing; use a privacy screen filter
Shoulder surfing is watching someone's screen or keyboard. Privacy filters narrow the viewing angle.
Question 5A person wearing a delivery uniform says they are from the internet provider and need access to the server room to fix an outage. No ticket exists. Which attack is this?
- Tailgating
- Shoulder surfing
- Whaling
- Impersonation
Show the answer
Answer: D. Impersonation
Impersonation means pretending to be a trusted person or role. Verify identity and work orders before granting access.
CompTIA, A+, Network+, Security+ and Linux+ are trademarks of CompTIA, Inc. Ranger Gamez is not affiliated with or endorsed by CompTIA. The practice questions are written to the published exam objectives; they are not real exam questions.