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Free Apple Device Support study guide
Everything Ranger's Device Doctor teaches for Apple Device Support, as a guide you can read on any phone or computer: 12 chapters and 60 lessons in plain words, with pictures, exam tips, questions to check yourself and a recap with a memory trick at the end of each chapter.
Read a chapter here, then practice it in the game, where 538 more questions, drills and mock exams show you when you are ready.
Start chapter 1 Play Ranger's Device Doctor
- 1Week 1: Whose iPad is this?Is it managed? Finding the MDM profile · What MDM can manage, restrict and see · How MDM shapes Setup AssistantObjectives 1.1, 1.2, 1.3
- 2Week 2: Two accounts, one iPhoneManaged Apple Account vs personal Apple Account · Both accounts on one device: privacy and security · Unenrolling a personal device: what breaks and how to fix it ·…Objectives 1.4, 2.1, 2.2
- 3Week 3: iCloud and the Continuity clubiCloud features and services · Continuity features and their requirementsObjectives 2.3, 2.4
- 4Week 4: New phones for the driversTroubleshooting iPhone and iPad setup · What iPhone and iPad backups don't include · Troubleshooting iCloud, Mac and Apple Configurator backupsObjectives 3.2, 3.3, 3.4
- 5Month 2: Bringing iPhones backRestoring iPhone or iPad to factory settings · Restoring iPhone or iPad with recovery modeObjectives 3.5, 3.7
- 6Month 2: The Mac that wouldn't startBoot modes of a Mac with Apple silicon · Startup, restore and recovery options in macOS Recovery · Resolving Apple silicon startup issues with macOS Recovery ·…Objectives 3.6, 3.1, 3.8, 8.1
- 7Month 3: Who are you, really?Managing profiles in Safari on Mac · Creating and using passkeys · Resetting a Mac user's password with an admin account · Accessibility features on Apple devices · How…Objectives 4.1, 4.2, 4.3, 4.4, 4.5, 4.6
- 8Month 4: Wi-Fi at the shopsCommon Wi-Fi network types · Wi-Fi authentication and encryption that Apple devices support · Why Apple devices use a different MAC address on each network · Stopping…Objectives 5.1, 5.2, 5.3, 5.4, 5.5
- 9Month 4: Macs, signals and hotspotsManaging Network settings on Mac · Why change the network service order on Mac · Troubleshooting Wi-Fi configurations and connections · Analyzing a Mac Wi-Fi connection…Objectives 5.6, 5.7, 5.8, 5.9, 5.10
- 10Month 5: Privacy, permissions and protectionManaging Privacy & Security settings · Managing Location Services and app location access · Managing settings to share content and services · Resetting privacy…Objectives 6.1, 6.2, 6.3, 6.4, 6.5, 6.6
- 11Month 5: Updates, apps and AirDropUpdating iOS, iPadOS and macOS · Managing automatic software updates · Troubleshooting OS updates · Troubleshooting unresponsive apps · Sharing content between devices…Objectives 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7
- 12Month 6: The Device Doctor's toolkitCapturing and submitting logs with sysdiagnose · Finding the sysdiagnose file on iPhone and iPad · Using a Mac system report to find hardware issues · What Activity…Objectives 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 8.8, 8.9
- A–ZGlossary189 terms and 113 acronyms, each linked to its lesson
Questions
Is it really free?
Yes. The whole guide and Ranger's Device Doctor are free, with no ads and no sign-up. Nothing to download.
How is it organized?
It follows the official Apple Device Support exam objectives. Each chapter teaches a group of objectives, then gives you questions to check yourself and a recap with a memory trick.
How should I study with it?
Read a chapter, answer its questions before you open the answers, then play the same chapter in Ranger's Device Doctor: drills on what you missed, hands-on practice and timed mock exams show when you are ready.
Are these the real exam questions?
No. Real exam questions are kept secret. These are practice questions written to the published objectives, and every answer is explained.
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Apple, iPhone, iPad and Mac are trademarks of Apple Inc. Ranger Gamez is not affiliated with or endorsed by Apple. The practice questions are written to the published exam objectives; they are not real exam questions.